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User Management

The User Management section gives admins full control over every account on the platform.

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Viewing all users

  1. Go to Admin → User Management.
  2. You see a table of all users with:
    • Name and email
    • Role (Student / Counselor / Admin)
    • Status (Active / Suspended / Banned)
    • Joined date
    • Last active date
Use the search bar and role/status filters to find specific users quickly.

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Inviting a new user

All users must be invited — they cannot self-register.
  1. Click + Invite User.
  2. Fill in:
    • Email address — the user’s email
    • Role — Student, Counselor, or Admin
    • Assigned counselor (for students) — who will manage this student
  3. Click Send Invitation.
The user receives an email with a link to create their account. The link expires in 7 days.

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Resending an invitation

If a user did not receive or lost their invitation:
  1. Find the user in the list (they will show as Pending).
  2. Click the ⋮ menu → Resend Invitation.

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Editing a user

  1. Click the user’s name to open their profile.
  2. Edit any field (name, email, role, assigned counselor).
  3. Click Save.
Changing a user’s email address will require them to verify the new email before they can sign in again.

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Suspending a user

Suspended users cannot sign in but their data is preserved.
  1. Open the user’s profile.
  2. Click Suspend Account.
  3. Optionally add a reason (internal only).
  4. Click Confirm.
To reinstate: click Reactivate Account on the suspended user’s profile.

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Deleting a user

User deletion is permanent and cannot be undone. All associated data (applications, documents, messages) will be removed.
  1. Open the user’s profile.
  2. Click Delete Account.
  3. Type the user’s email to confirm.
  4. Click Delete Permanently.
Consider suspending instead of deleting unless you are sure the data is no longer needed.

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Reassigning a student to a different counselor

  1. Open the student’s profile.
  2. In the Assigned Counselor field, select the new counselor.
  3. Click Save.
Both the old and new counselor receive a notification.