Email Management
The Email section lets admins manage the templates used for automated emails and monitor all outgoing messages sent from the platform.Email templates
Automated emails are sent by the system for key events. You can customise the content of each template.Available templates
| Template name | Triggered when |
|---|---|
| Welcome / Account Created | A new user accepts their invitation |
| Application Status Update | An application status changes |
| Offer Received | A student receives a university offer |
| Offer Accepted | A student accepts an offer |
| New Task Assigned | A task is assigned to a student |
| Document Request | A counselor requests a document |
| Event Confirmation | A student registers for an event |
| Study Tour Ticket | A student registers for a study tour |
| Password Reset | User requests a password reset |
| Counselor Introduction | Sent when a counselor is first assigned |
Editing a template
- Click the template name.
- Edit the Subject line and Body in the rich-text editor.
- Use variables (same as Document Templates) for personalisation.
- Click Save.
Changes take effect immediately for all future emails using that template. Existing sent emails are not affected.
Email send log
The Email Log tab shows a history of all emails sent from the platform:- Recipient email
- Template used
- Sent date/time
- Status (Delivered / Bounced / Failed)