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Support

Student Atlas has two communication areas:

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Sending a support request

1. Open Student Atlas -> Support.
2. Choose the issue type or template that best matches your problem.
3. Write a clear description.
4. Include the page, application, document, or error message involved.
5. Click Send.

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Message format that gets faster help

Use this structure:

1. Context - route, application, document, or task involved
2. Problem - what happened and what you expected
3. Deadline - if it blocks an urgent application step
4. Evidence - screenshot or exact error text if available

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What to use Support for

• Sign-in or verification problems
• Missing portal access
• Technical errors
• Profile data that looks incorrect and cannot be edited
• Questions that should be escalated beyond your counselor

For application, document, task, and deadline questions, use Messages unless the issue is technical or needs escalation.

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Attachments and sensitive information

Only upload attachments that are relevant to the support request. Do not send passwords, full bank card details, or files that IEC has not requested.

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AI Compass Assistant

Compass can answer general study-abroad questions and help you prepare better questions for your counselor.