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Support & Messaging

The Support section is your direct line to your assigned counselor. All messages are private between you and your IEC team.

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Sending a message

  1. Click Support in the left sidebar.
  2. Type your message in the text box at the bottom.
  3. Press Enter or click Send.
Your counselor will receive a notification and typically responds within 1 business day.

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What to use messaging for

✅ Good topics for messaging:
  • Asking about your application status
  • Requesting a document checklist update
  • Questions about visa requirements
  • Scheduling a consultation call
  • Reporting an issue with a task or document
❌ Not for messaging:
  • Urgent matters — call IEC directly for time-sensitive issues
  • Sharing passwords or sensitive financial data

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Attachments

You can attach files directly in the chat:
  1. Click the 📎 paperclip icon next to the message box.
  2. Select a file from your device.
  3. The file will appear as a preview — click Send to attach it.
For formal document submission, always use the Documents section rather than chat attachments. Chat attachments are not tracked in your document record.

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AI Compass Assistant

At the bottom-right of the screen, there is a small chat bubble icon — this is the IEC Compass, an AI assistant that can answer general questions about:
  • Study destinations and universities
  • Visa requirements
  • Application timelines
  • Programme requirements
Click the bubble to open Compass. It responds instantly and is available 24/7.
Compass is an AI assistant and cannot see your personal account data. For account-specific questions, always use the Support messaging section to speak with your counselor.