​

Managing Documents

The Documents section is where you store all files needed for your university applications — passports, transcripts, personal statements, and more.

​

Document categories

Documents are organised by type:

​

Uploading a document

1. Open Documents from portal navigation.
2. Click the Upload Document button (top right).
3. The upload dialog opens for the selected document type.
4. Click the drop zone or drag and drop your file.
5. For passport-like or multi-page documents, you can select multiple scan images; the portal bundles supported scans into one PDF.
6. Click Upload.

​

Upload quality checklist

Before submitting:

1. Ensure text is readable at normal zoom.
2. Avoid cut edges, glare, or shadows.
3. Upload complete pages (not cropped critical fields).
4. Use clear naming (example: Passport-Jane-Doe-2026.pdf).

​

Document statuses

​

Replacing a document

To upload a newer version of an existing document:

1. Find the document in the list.
2. If the row shows an action button, click it to reopen the upload dialog for that document.
3. Upload the corrected file.

The old version is kept in history — it is not deleted.

​

Document checklist

At the top of the Documents page, you will see a Checklist section showing which documents are required for each of your active applications. Items with a ✅ are complete; items with a ⚠️ still need your attention.

​

Common issues and fixes

• Rejected: not legible → rescan in good lighting and re-upload PDF.
• Rejected: wrong type → choose the correct document category before upload.
• Expired badge → upload a newer valid version with updated expiry date.