Messages

Use Messages for counselor conversations about your applications, documents, tasks, and next steps.

Opening Messages

Sign in to Student Atlas.
Open Messages from portal navigation or search for Message Counselor.
Select the conversation and read the latest replies.

Sending a useful message

Include:

The application, university, document, or task involved
What changed or what you need confirmed
Any deadline date
A clear question your counselor can answer

Document discussions

When your counselor asks for a document, upload the file in Documents first. Then use Messages to ask follow-up questions or confirm that the uploaded file is the correct version.

When to use Support instead

Use Support for technical issues, account access problems, or issues that need escalation beyond your counselor.